- FWA – stands for Fixed Wireless Access, Antenna mounted externally and linked to WIFI router via Ethernet cable
- VDSL – Also called Fibre to Cabinet, delivering broadband through copper telephone line, speeds depend on line lenght and quality.
- FTTH – stands for Fibre to the home, service delivered through fibre optic cable directly to customer premises.
- SLA – Service Level agreement. Guaranteed 8 Hour response time by engineers, Monday to Friday, from 9 to 5